Dear Kenny's Tile:

A few weeks ago we had two of your employees, Noe Caldron and Jose Qusada, install wood stair steps in our home. Your sales rep, Jimmy Fitzsimmons, gave us an estimate and explained the whole process of putting in new wood steps. He explained what we could expect as far as time, dust, noise, etc. We were very comfortable with Jimmy and felt he was honest with his explanations.

When the workers arrived they were very friendly and tried to keep our home clean as much as they could. They covered the walls, etc. They had the best work ethics and were very polite. They worked very hard every minute they were here, only taking a few minutes for lunch. They answered my many questions and were very proud of their work. That means a lot! Very seldom do you get two young men who try to do everything right and perfect and we very much appreciate it!

We are very satisfied with our steps and have been showing them off to our friends and neighbors. Thank you for Jimmy and thank you for sending your best!

Sincerely,
Dorothy and Alfred Buchner

Dear Mr. Siebert:

I would like to take this opportunity to thank Kenny’s Tile and all those involved in our recent installation of hardwood and tile in our home. Everyone from the designer, to the supervisors, to the installers and finishers was attentive and professional in the completion of the work.

My wife and I were dreading the mess and chaos, but were very pleased that the workers were extremely conscientious and made every effort to make it as painless as possible for us. All the workers arrived to work when they said they would and completed each facet of the job by the times that were outlined to us at the onset of the project. Being displaced within our home during this two-week process was not nearly the ordeal that we had anticipated. We very much appreciated their consideration of our home.
We wish to especially that the following individuals for their professionalism and skill: Carrie O’Connor, Designer; Jason True and Mark Perschau, Supervisors; Jason Brockman and Keith Bogert, Wood Installers; Chris Stewart and Matt Hunt, Finishers; Ben Simpson and Derek Brownlee, Tile Installers.

Kenny’s Tile will be our first call for any future flooring projects in our home and we will not hesitate to recommend them to any of our friends and family planning a flooring project.

Thank you again for a job well done.

Sincerely,
Ray & Norma – Lee’s Summit, MO

Dear Travis & Tony:

We are writing to express our satisfaction with the recent work of Kenny’s Tile on the construction our new home. We appreciate the efforts of your team associated with our project thru Custom Homes of Kansas City. More specifically, we wish to recognize the efforts of Ruth, Robin, Trent and Scott.

Ruth demonstrated great product knowledge and professionalism in our meeting to pick out tile, carpet and granite. She also made the process easy and enjoyable. Robin and the team did an outstanding job with all our tile work. Robin also managed the initial wood floor work in Trent’s absence. Trent just recently performed the final coat to our wood floors and they look great! Scott supervised our granite work which is very attractive. Scott also went above and beyond our expectations by correcting a plumbing related problem that was not his fault. Scott came out after hours and drilled down the width of our guest bathroom vanity granite to accommodate our faucet. This effort kept us from having to pick out another one

Please share our thanks with everyone at Kenny’s.

Your truly,
Andrew & Wendy – Bonner Springs, KS

Mark,

As we complete one stage of our remodeling process, Bill and I want you to know that everyone that has worked on our project to date has been great. Edgar and Phil, especially, demonstrated not only their ability to complete great work but were also extremely polite and professional every day they were on the job. They never got frustrated of flustered with questions, glitches or changes. I also very much appreciated how clean they left the workplace as they left each day. They are great guys and Kenny’s is luck to have them as part of the team.

We look forward to our upcoming projects in the coming months.

Best,
Donna

Dear Travis,

I would like to take a few minutes to tell you how much I appreciate the way Craig Keatings has been taking care of Accu Plumbing Inc. Craig will go out of his way to get our whirlpools to the job and take care of any problems that may arise. He is very caring; you are lucky to have him as an employee. When he was on vacation recently, he called the office twice to make sure that everything was going alright.

We hear the bad things that go on and not enough good about employees that I just wanted you to know that Craig is doing a great job for Accu Plumbing Inc.

Thank you,
Jim
Accu Plumbing Inc.
Blue Springs ,MO

Dear Tony,

This letter is to inform you of the exemplary service we received from mark Perschau on one of our recent jobs. The job was a very large, 5500 sq. ft. basement remodel. Mark was involved from the bid process to completion. We were very impressed by the professional manner in which he handled every aspect of the job. Tile setters and carpet layers were on the job when promised and finished in a timely manner. We are a Design-Build company, therefore the bid we receive from our suppliers and subs must be accurate and binding. Mark was aware of this and resolved any issues that came about as a result. He visited the job site frequently when tile was being set to make sure the job was progressing smoothly.

We appreciate extra efforts put forth by a supplier or sub that helps our job stay on budget and on time. Because of Mark’s efforts and the quality of workmen he put on our job, we will come to Kenny’s first on future jobs.

Sincerely,
Scott, President
Lifestyles Custom Homes & Remodeling
Overland Park, KS

Scott & Brad,

Thank you both so much for making our granite countertops look wonderful. My wife could not believe the results! Thanks for also installing the granite top in the butler’s pantry. If we ever need additional work done we will call your company.

Sincerely,
Brad

Dear Mr. Siebert:

I recently had the pleasure to work with Mark Perschau on a major remodeling project in our home. I want to let you know what a positive experience I had working with mark. We were remodeling 4 bathrooms and our bar area. Mark was always extremely helpful, courteous and professional. He did an excellent job of coordinating his crews, timing the jobs so that we always had at least one functioning toilet and shower to use, and making sure I was pleased with the results. Several times when he thought something could be done better, he saw to it that it was corrected.

We are thrilled with our new bathrooms and have received many compliments from friends and neighbors who have seen them. I would highly recommend Mark and your company to anyone considering this type of project.
I’m sure customers do not hesitate to tell you when they are dissatisfied and so I wanted to take this opportunity to let you know how exceedingly pleased we are with the work Mark and your crews did in our home.

Sincerely,
Cindy - Leawood, KS

Attn: Greg

I wanted to take the time to thank you for the wonderful job that was completed at our new home.

Each and every employee we dealt with was very courteous and professional. Derek and Edgar were the two gentlemen assigned to our job and they were creative in assisting us complete the look we were attempting to attain as well as very professional. We were also very pleased with you in the way you took the time to help us design the different areas assisting us in maximizing our efforts in the look we were trying to attain.

Once again thank you and your company should be proud to have the three of you representing Kenny’s Tile.

Sincerely,
Nicole – Kansas City, MO

Dear Scott,

We received the two pieces of granite. It was thoughtful of you to make these and we do appreciate the kind gesture.

I wanted to thank you for working with us to correct the granite problem on our new home. We were sorry for the problem but your response and that of Robin was outstanding.

Businesses are known by their attention to detail and their service. Going through this problem, I would say that your company and you get high marks for the attention to detail and the quick service you provided.

The granite looks great and as I mentioned on the phone, the installation is even better than the first time.

Please express our thanks to Robin and to your crew that did the job. Building the counter tops on a weekend and installing that Monday was above and beyond, so we wanted to express our deep felt “thanks to all.”

Sincerely,
Jake – Leawood, KS

Dear Jerry,

My wife and I wanted to let you and your team know how much we appreciated the great craftsmanship and professionalism we experience when we contracted with your company to remodel our kitchen. We spent a great deal of time researching the project and considered Contractors much larger and smaller than your company. When it came down to it, we made the right choice.

Aside from the fact that you and your employee’s went above and beyond the normal “contract” we had. It was the fact that you helped guide us to a great Supplier [Kenny’s Tile] for our granite and backsplash. That recommendation combined with your great work saved us time, money and helped take the anxiety out of the project by dealing with several unknowns.

We have since had so many compliments over the dramatic change in style, space and design. Although our home was new to us, it needed this extra upgrade to make it be the actual home we were looking for when we moved to Kansas City.

We really appreciate how you accomplished our goals under budget and the way we envisioned it. Had we selected another option I don’t believe we would have been able to do both. On top of all of this, the job went from cradle to grave in less than two weeks of measuring and designing. We couldn’t be happier.

Please feel free to provide our name as a great reference to other prospective customers who might be debating the same issues. We would be happy to steer them in the right direction!

Sincerely,
Brian & Denise – Kansas City, MO