Dear Scott,
We received the two pieces of granite. It was thoughtful of you to make these and we do appreciate the kind gesture.
I wanted to thank you for working with us to correct the granite problem on our new home. We were sorry for the problem but your response and that of Robin was outstanding.
Businesses are known by their attention to detail and their service. Going through this problem, I would say that your company and you get high marks for the attention to detail and the quick service you provided.
The granite looks great and as I mentioned on the phone, the installation is even better than the first time.
Please express our thanks to Robin and to your crew that did the job. Building the counter tops on a weekend and installing that Monday was above and beyond, so we wanted to express our deep felt “thanks to all.”
Jake